ARTICLE 1: INTRODUCTION
Hanya Leo (“HANYA LEO artefacts & spaces”) is willing to provide Buyer with a custom or made-to-order piece of furniture or custom or made-to-order household product (product). Buyer’s order of any Hanya Leo Product and/or information offered by Hanya Leo is governed by the following terms and conditions. By ordering the Product (“you” or “Buyer”) consent to be bound by these Terms and Conditions and acknowledge your agreement to its terms. If you do not agree to be bound by these Terms and Conditions, you may not order the Product. Please read the Terms and Conditions carefully, because it is a legal contract and imposes obligations on you as the Buyer.

ARTICLE 2: ORDER
You are purchasing the Product and will own the physical copy of the Product. Apart from the physical copy you will own, Hanya Leo retains all other ownership rights in the Product including but not limited to all copyright, patent, trade secret, trademark, moral, termination, authorship, right of publicity, and other proprietary rights (collectively, “Intellectual Property Rights”). You may not reproduce or make derivative works of the Product, or any portion thereof, in any way or in any format now known or hereafter developed. Quotes for Products are valid for thirty (30) days unless otherwise agreed to by the parties in writing. You will pay in full the price of the of the Custom Product Price when ordered. Any taxes, shipping, handling, crating, storage and packing fees (“Final Payment”) must be paid by you before the Products are shipped to you. A service charge will be imposed on any portion of the invoice that remains unpaid for thirty (30) days or more after receipt. Buyer will be liable for all costs, expenses and fees, including reasonable attorneys’ fees, incurred by Hanya Leo in collecting any monies due hereunder. It is the Buyer’s responsibility to inspect the Product upon receipt and confirm that it is free from damage and defects in materials and workmanship. You have fifteen (15) days from receipt to notify Hanya Leo of the non-conformance of the Product. Failure to make any claim against Hanya Leo within such 15-day period shall constitute acceptance of the Product and a waiver of said defects, shortages, errors and other claims. Due to the construction of Products by hand and the nature of the materials used in construction, you understand and agree that the dimensions of your Product may vary. You assume the risk that your Product will have slight differences in the finish, color, tone, graining, or precise measurements from the ones depicted by Hanya Leo on its websites, showroom samples, tear sheets, photographs, and other advertising provided to you. Hand-made products are irregular by nature.

ARTICLE 3: ORDERING PROCESS
Prior to production of the Product Hanya Leo must be in receipt of 1) the Non-Refundable payment 2) pertinent details provided by Buyer, 3) Buyer’s approval of all specifications. Hanya Leo will send Buyer an order confirmation. If there is any discrepancy in the order confirmation, Buyer must advise Hanya Leo in writing within (10) ten days from the date of order confirmation. Hanya Leo accepts no responsibility for items shipped to locations other than the location set forth on the order confirmation. Typical production time (not including shipping) is eight to twelve weeks from the sending of the order confirmation. Hanya Leo will notify Buyer the date the Product will be available for shipment as soon as it is available. If Buyer is unwilling or unable to accept delivery of the Product, Hanya Leo may transfer the Product to storage. Buyer is responsible for the cost of such storage and shall bear the risk of loss or damage to the Product during storage, as well as during delivery of same. A $200 monthly storage fee will be charged if not picked up within thirty (30) days from the date of planned delivery.

ARTICLE 4: SHIPPING PROCESS
Prior to placing an order, the Buyer must verify that the Product is capable of being delivered to the designated destination (e.g., will fit in an elevator, upstairs, around corners, etc.) Products will not be accepted for return for failure to verify moving dimensions. Upon receipt of the Final Payment, Hanya Leo will prepare the Product for shipment. Unless Hanya Leo is otherwise notified by Buyer’s written instructions, freight arrangements shall be made by Hanya Leo on Buyer’s behalf. All such delivery, packing, crating, shipping, insurance, applicable taxes, and similar charges are in addition to the stated purchase price unless noted. All charges are proforma and will be included on the final balance due notice. If the customer chooses to manage their own freight and delivery, Hanya Leo must be notified of the specific details of the movement. Buyer’s specified freight is responsible for inspecting, packaging, and retrieving the Custom Product from an address specified by Hanya Leo. The fee to move the product from Hanya Leo to a terminal for “Buyer’s own” pick-up will be added to the balance due. All products are moved through a Bill of Lading (BOL). Please note that the location of pick-up by Buyer or Buyer’s agent may trigger sales tax responsibility at that location. Buyer should use a qualified receiving warehouse to receive, inspect, consolidate deliveries and facilitate in-home installation. Hanya Leo will recommend a receiver for Buyer if requested. All crated goods would go through a professional receiver such as a receiving warehouse. A receiving warehouse acts as an agent for Buyer and is responsible to note any damage and assist the owner with filing a freight claim when any damage is found. A signature on the BOL upon receipt of the product confirms that the products are received in good condition unless an exception is made on the BOL. Title of ownership to the physical copy of the Product passes to Buyer upon Hanya Leo’s delivery to the freight carrier (unless otherwise specified). Hanya Leo is not responsible for damage after the Custom Product has been accepted in good order by the shipping company nor is it responsible for damage sustained in transit. If damage is noticed when unpacking, notify the delivery company immediately for inspection and take photographs of damages. All visible damage should be noted by recipient on freight bill before it is signed by recipient and delivery company if possible. If driver must “drop and dash,” receiver should note on BOL that any concealed damage of boxes or crated products will be responsibility of carrier or Hanya Leo as determined upon inspection of Custom Product. Full inspection of Custom Product must occur within 48 hours of delivery and all freight claims must be filed as soon as possible and in accordance with carrier’s time limits. Do not destroy packing materials until they are inspected. Claims for such damage or loss must be made by Buyer directly to freight carrier. Goods damaged in freight cannot be refused by Buyer. Obvious or subsequently discovered damage must be reported in writing to carrier in accordance with applicable regulations and time limits. If a damaged Custom Product is returned to Hanya Leo without Buyer first having contacted shipping company for inspection, Hanya Leo will not be able to assist Buyer. Shipments returned to Hanya Leo without Hanya Leo’s consent in writing will be refused and either re-delivered or stored at Buyer’s expense.

ARTICLE 5: LIMITED WARRANTY
Hanya Leo expressly warrants that Custom Product is free from defects in materials and workmanship subject to exceptions and limitations contained herein. During first year after Buyer’s purchase of Custom Product, Hanya Leo shall repair or replace at its option a Product that has defect in materials or workmanship. The original buyer must contact Hanya Leo in writing with proof of purchase including clear, detailed description of issue with Product. This warranty does not apply to defects in materials or workmanship or damages resulting from repairs or alterations which have been made or attempted by others. It further does not apply if damage is due to normal wear and tear abuse, improper maintenance, neglect or accident or caused by use of Product for activities other than normal household activities. No warranty oral or written expressed or implied other than above warranty is made with regard to product. Hanya Leo disclaims any implied warranty of merchantability or fitness for a particular use or purpose and all other warranties.

ARTICLE 6: LIMITATION OF LIABILITY
Under no circumstances including but not limited to negligence shall Hanya Leo or its employees be liable for any special or consequential damages that result from your use or misuse of or the inability to use the product even if Hanya Leo or its authorized representative has been advised of possibility of such damages. In no event shall Hanya Leo’s total liability to you for all damages, losses, and causes of action (whether in contract, tort, or otherwise) arising under or related to these terms and conditions or your use of the product exceed the amount paid by you to Hanya Leo for the product.

ARTICLE 7: MISCELLANEOUS
These Terms and Conditions contain complete expression of agreement between parties with respect to matters addressed herein there are no promises representations or inducements except as herein provided. These Terms and Conditions may be modified supplemented or amended in writing signed by both parties. These Terms and Conditions shall be binding upon and inure to the benefit of, and be enforceable by, the parties and their respective successors and permitted assigns. No transfer of any right interest under these Terms and Conditions whether voluntarily or by operation law directly indirectly contingently shall be permitted without prior written consent from Hanya Leo Failure by either party hereto enforce at any time or for any period time any provision right hereunder shall not constitute waiver such provision right party thereafter enforce each every such provision Hanya Leo shall not responsible delay failure performance resulting from acts beyond control. Such acts shall include but not limited act God act war riot epidemic shortage supplies fire flood other disaster act government strike lockout. These Terms Conditions shall governed construed enforced accordance laws of Switzerland shall only proper place venue all suits arising relating these Terms Conditions any legal proceedings enforce provisions hereof shall brought federal state courts located in Zurich, Switzerland.